Retain Patients with Better Efficiency Today

Recruiting and retaining clients is a difficult job that’s constantly changing. Stay up to date on your clients needs by using the CheckIns.app management system and these six tips to improve business.

Available for both Apple and Android, CheckIns.app is a custom branded mobile patient check-in app for your center that allows for full customization to increase business efficiency. Schedule a demo and see how we can help retain clients and streamline your patient flow process. 

6 Ways to Attract and Retain Patients with Better Efficiency

1. Cater to Patients’ Comforts
   
   Look at the demographics of your clients. What’s the average age of a patient that visits your
   office? What are the needs of these people? If you have many elderly clients, make sure your
   office caters to their needs. Waiting room solutions that can be welcoming can include:
   
   
   • Drinking fountain
   • Easily accessible bathroom
   • Comfortable chairs
   • Reading material
   • Space to maneuver around the room
   
   A younger clientele may be more interested in the atmosphere around them while they wait, such
   as decorations, music, or television. Your office waiting room is generally the first interaction
   your clients have with your business, and thus plays an important role in customer satisfaction.
   Adjusting your office to cater to your clients will aid in client retention, as well as how they view
   your business.
   
   
   
2. Develop a Dependable Relationship with Patients
   
   One of the biggest factors in retaining a patient will depend on how you make them feel. If you
   can make them feel like they’re heard and that you’re with them on their journey, they’re more
   likely to come back.
   
   All personnel in the building, from the receptionist to the doctor, should develop personal and
   authentic rapport with patients. This can be as easy as following up with a call after a recent visit,
   providing a method for leaving feedback to improve the patient check-in experience, or authentic
   conversations throughout the appointment. Would you likely stay with a healthcare provider who
   works to improve your health and makes you feel reassured?
   
   
   
3. Keep Patients Pleased
   
   According to the Technical Assistant Research Programs (TARPs), a satisfied patient can
   influence up to four other potential patients in a positive way. Conversely, a dissatisfied patient
   can negatively influence up to 10 other patients or potential clients.
   
   This all boils down to people and their tendency to share their experiences. A patient with a great
   experience will leave satisfied and may even write a positive online review or verbally tell a
   friend. On the other hand, those who are unsatisfied with patient check-in or the professionalism
   of staff will likely vocalize their experience via a review or social media post. Negative words
   can stick in readers’ minds and become associated with the business. Clearly, clients can cause
   ripple effects for better or worse, so make sure your patients leave your office satisfied and they
   may be part of the recruitment efforts without realizing it.
   
   
   
4. Leverage Technology
   
   In today’s world of technology, information can spread to the masses in record time. Social
   media, news, and countless websites have become the interconnected superhighways of
   messaging.
   
   What does this mean for healthcare businesses? Quicker marketing. Take advantage of online
   technology to do things like:
   
   
   • Encourage clients to write online reviews.
   • Maintain an active social media presence and engage with the community.
   • Host contests/giveaways on social media pages with intention of spreading the word
     about your business.
   • Write blog posts that address common health questions or topics that clients find
     valuable.
     
     
     
5. Streamline Communication for Patients
   
   A major factor in patient satisfaction doesn’t even take place in the building, but rather on the
   phone or computer before the doctor visit even takes place. With most modern clientele having
   access to technology, there’s a shift in the focus of making appointments. Five years ago,
   customers would call and wish to talk to a welcoming voice of another human, and now patient
   appointment scheduling can often be done online.
   
   A study by Solution Reach gathered information on what patients want from their healthcare
   providers, and ranking high on the list was the ability to use websites, email, and text messaging
   to communicate with providers in a direct and open fashion. One of the biggest requests from
   patients was for a secure and useful online portal.
   
   Designed to streamline the appointment making process and create an enjoyable experience for
   any doctor’s office, the CheckIns app management system allows your center to check in a new
   walk-in app user. The patient check-in app will keep track of a user’s place in line and the patient
   can be moved into a room if other patients have not yet arrived. Furthermore, the system
   supports intelligent queueing for patients that have both arrived and not arrived.
   
   
   
6. Be Personable with Patients
   
   A business and client are in a professional relationship, and many good counselors will say that
   communication is key to success. While the digital age has helped to streamline many processes,
   a personal connection cannot be substituted. Have personnel available to answer phone lines to
   demonstrate to clients that you’re personally there to meet their needs.